FAQ

An online boutique with one of our templates needs three elements:

1. domain + 2. web hosting/shopping cart + 3. template

What do I order if I already have a site?

If you already have a website and want to keep your current shopping cart and web hosting, AND you already use one of the approved hosts, then you can order any one of our templates or template packages and installation of the template will be included for free. If you use one of the carts that is compatible but requires an additional installation fee, make sure to select that option during your order. If you do not use one of the Compatible Carts, then we can email you a Zip file of the template for you to install on your own or have someone else do it for you.

1. Browse our site to the template you would like to order. Enter all requested customization info and proceed through checkout to make your payment.
   
   
2. After placing your template order, visit our Submit Login Info page to provide us with the login info for your site.
   
   
3. Get started adding your products, pages and info! If you have a new site, you can start working on it any time. It will not interfere with what we are doing with your template.
   
   
4. We start working on your template within a few business days. Please check our Turnaround Times page for our current schedule.
   
   
5. When we have your template customized and ready to install, we will send you a link to preview it and give your approval.
   
   
6. Once we have your approval we will install your template!

Note: If you are not using one of the Compatible Carts, we will send you the link to your preview and once approved we will email you the Zip file containing your template files.

*business days are weekdays only - Monday through Friday - not including holidays.

Once we install the template, any updates after that point are billed at our hourly maintenance rate of $45/hour, and are subject to our current availability. Contact us with all of the details about exactly what you would like to change and we will provide an estimate.

While we understand the desire to speak to someone on the phone, unfortunately this is just not a method that works very well for our home-based business. We are a small online business and provide customer support via email only at this time.

Yes, usually we can add your existing logo to the template. There is no additional charge for this assuming there are no graphic changes that we have to make to the logo. The logo you should provide to us should be in one of the following file formats for best results: PNG, PSD, AI, EPS, PDF. We can sometimes use JPG and GIF logos but that depends on the logo quality and the template you choose. If the template you choose has a color behind the logo other than white, then it's more important that you send us a high quality logo with a clear background (one of the first set of file types listed above).

You can use the photo(s) that are in the template sample, or you can provide us with your own photos to use on the homepage, or you can choose one photo from istockphoto.com to use on your homepage (not all photos are available, we will let you know if the one you chose is not able to be used).

When we send out the template questionnaire after receiving your order, you will be able to specify what photos to use and send us your own. Please take into consideration the orientation of the photos in the template sample. If we used a horizontal photo on the homepage, you should provide us with a horizontal photo to use as well.

No, we do not sell limited edition templates that have been already sold the specified number of times, re-sell OOAK templates that have been sold and used before, or re-sell unlimited templates that have been retired. When you order a limited edition or OOAK template, know that they are truly limited or OOAK and not oversold.

You can use our templates with any cart system, site builder or web host, however we will only offer installation services for our Compatible Carts. Our templates can be used with or without a shopping cart. If you do not use a host or cart system listed on the Compatible Carts page, then you will have to format the template as needed for your particular system and install it yourself (or hire someone else to do it).

There are other carts we can work with and other carts we don't work with. If you use a cart/host not listed on our site, feel free to contact us to see if we can work with it.

1. If you use one of the Compatible Carts, we will install the template and graphics into your shopping cart for you.
2. If you DO NOT use one of the Compatible Carts, we will email you a zip file containing an HTML file of the design, the images used in the design, and the style sheet. You can use the HTML file to create your own website pages and upload to your server, or you can install it on your own. Please note, with this option you are not receiving a full website, you will need to use the template to create your website's pages.

If you are using one of the Compatible Carts, then it depends on which template you choose as to how much you will be able to edit on your own. We always integrate our templates as much as possible into your cart's system so you can edit the categories and page links, as well as the homepage content as much as possible from your admin. Sometimes photos are not able to be easily changed on your own unless you are skilled at re-sizing and uploading photos to your site. How much you can edit on your own heavily depends on your abilities for re-sizing and uploading photos and sometimes editing HTML, depending on the changes you want to make.

If you are not using on of the Compatible Carts, then please understand that the templates themselves do not provide any functionality to your site or give you the ability to add to/update your site on your own. The template is just the design framework, which is implemented into a shopping cart system like those on our Compatible Carts page. The shopping cart/site builder system is what gives you the ability to manage and maintain your site on your own, not the template. If you purchase the template by itself you will receive a zip file with one HTML page, some images and a CSS file.

Yes, we can change the color scheme or fonts in almost any of our website templates for a small fee. The options to specify these changes are on each of the template ordering pages.

We accept Paypal, Visa, MasterCard, Discover and American Express. We do not have payment plans or layaway available for website templates or packages at this time.

No, we do not provide the .psd or any other layered/original design files with your purchase or otherwise.

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".